Return & Exchange Policy

Last updated: January 2026

At GMIT Solution, customer satisfaction is our top priority. This Return & Exchange Policy explains the conditions and process for returning or exchanging products purchased from our website.

1. Eligibility for Returns

  • Product must be unused and in original condition
  • Original packaging and tags must be intact
  • Return request must be made within the specified return period
  • Proof of purchase (invoice or order ID) is required

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Items damaged due to misuse or negligence
  • Perishable or hygiene-related products (if applicable)
  • Products without original packaging

3. Exchange Policy

Exchanges are allowed for defective, damaged, or incorrect products. Exchange requests must be submitted within the return period after delivery.

4. Return Process

  1. Contact our support team with your order details
  2. Our team will review and approve your request
  3. Return the product as instructed
  4. Once received and inspected, we will proceed accordingly

5. Refunds

Approved refunds will be processed through the original payment method within a certain number of business days after inspection. Processing time may vary depending on the payment provider.

6. Shipping Costs

Shipping charges are non-refundable unless the return is due to a mistake or defect on our part.

7. Policy Changes

We reserve the right to update or modify this Return & Exchange Policy at any time. Changes will be effective once posted on this page.

8. Contact Us

For any questions regarding returns or exchanges, please contact us:
📧 Email: support@gmitsolution.net
🌐 Website: https://www.gmitsolution.net